Conflict Management with
Lapekas HR
This training teaches you how to manage conflict confidently by responding assertively, defusing emotional tension, and addressing issues directly without escalating the situation.
Conflict Resolution
Apply structured tools to defuse emotional conflict and facilitate productive two-party resolutions.
Assertive Communication
Learn how to address conflict directly, calmly, and clearly without escalating emotions or damaging relationships.
You will gain access to
Our on-demand training video hosted by HR professional Kathleen Lapekas - accessible anywhere, anytime.
Meet Your Speaker
Kathleen Lapekas is an experienced Human Resources Consultant specializing in organizational development, employee relations, training, recruiting, and legal compliance. With over 30 years of HR management experience, including roles at Fortune 100 and Fortune 500 companies, Kathleen has a proven track record of guiding clients through every aspect of human resources.
Expand Your HR Toolkit
By the end of this training, you will be able to:
- Recognize aggressive, passive, passive-aggressive, and assertive behaviors
- Respond assertively without escalating conflict or damaging relationships
- Handle dismissive or sarcastic comments with clear, professional responses
- Defuse tension by identifying and acknowledging underlying emotions
- Facilitate two-party conflict conversations using clear ground rules
